How to choose the right service
Start with the symptom, not the fix. If water is standing in a tub or shower, the problem is a drain. If every drain in the house gurgles, the main sewer line is the likely cause. If water is pooling where it should not and no drain is involved, you are looking at a leak or a failed supply pipe.
Hot water problems split by what you see. A puddle under the tank points to water heater repair or a replacement. A tank that runs but gives lukewarm water points to a failed element or thermostat. An old, rusting tank is often better replaced than patched.
If you cannot tell which category your problem belongs in, call the 24/7 line. The dispatcher will ask a few questions and send the plumber best suited to the job.
Emergency or planned? A quick guide
Some problems need help within hours and others can wait for a scheduled visit. This table is a starting point, and you can always call to check.
| Situation | Treat it as | Start here |
|---|---|---|
| Water gushing from a pipe or ceiling | Emergency: shut off the main and call | Burst pipe repair |
| Sewage backing up into tubs or floor drains | Emergency: stop using water and call | Sewer line cleaning |
| Tank leaking at the base | Emergency: cut power and the cold supply | Water heater repair |
| Slow drain in one sink | Planned: try a plunger, then call | Drain cleaning |
| Unexplained high water bill | Planned: soon, to limit waste | Leak detection |
| Remodel or new bathroom | Planned: schedule ahead | Plumbing installation |
| Pipes with a history of leaks | Planned: plan with a plumber | Repiping |
For gas smells, leave the building and call the gas utility or 911 first. Plumbing comes after safety.
What helps us help you
A little detail on the first call saves time on site.
- Where the problem is, such as the kitchen sink, the hall bath or the yard.
- When it started and whether it is getting worse.
- Whether you have shut off the water, and where the main valve is.
- Any noises, smells or stains you have noticed.
- The age of the water heater or fixture, if you know it.
Licensed and insured plumbers handle every job, and you approve a clear price before work starts. If your property is outside Wellington, see our service area page or the Royal Palm Beach page.